Privacy Policy

Techwaves Learning Hub

Last Updated: September 15th, 2025

Introduction

At Techwaves Learning Hub (“we,” “our,” or “us”), we are committed to protecting the privacy and personal information of our students, parents, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, and educational programs.

We take special care in handling information from children under 18 years of age, and we comply with applicable privacy laws including the Nigeria Data Protection Regulation (NDPR) and other relevant data protection regulations.

Information We Collect

Personal Information from Students and Parents

When you register for our programs or use our services, we may collect:

Student Information:

  • Name and age/date of birth
  • Contact information (email address, phone number)
  • Educational background and skill level
  • Learning preferences and interests
  • Progress and assessment data
  • Attendance records
  • Student work and projects (with appropriate permissions)

Parent/Guardian Information:

  • Name and contact information
  • Billing and payment information
  • Emergency contact details
  • Communication preferences

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and general location information
  • Browser type and operating system
  • Pages visited and time spent on our website
  • Referring website information
  • Device information (mobile device type, screen resolution)

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and login information
  • Analyze website traffic and usage patterns
  • Improve our website functionality
  • Provide personalized content and recommendations

You can control cookie settings through your browser, but disabling cookies may affect website functionality.

How We Use Your Information

Educational Services

We use personal information to:

  • Provide coding and technology education services
  • Track student progress and customize learning experiences
  • Communicate with students and parents about programs and progress
  • Schedule classes and manage attendance
  • Process payments and maintain billing records
  • Provide technical support and customer service

Communications

We may use your contact information to:

  • Send program updates and important announcements
  • Share student progress reports with parents/guardians
  • Respond to inquiries and support requests
  • Send promotional information about our services (with opt-out options)

Website Improvement

We use automatically collected information to:

  • Analyze website performance and user behavior
  • Improve our website design and functionality
  • Develop new features and services
  • Ensure website security and prevent fraud

Information Sharing and Disclosure

Limited Sharing

We do not sell, rent, or trade personal information. We may share information only in the following circumstances:

Service Providers: We work with trusted third-party service providers who help us deliver our services, such as:

  • Payment processors
  • Email communication platforms
  • Learning management systems
  • Website hosting and analytics providers

These providers are contractually obligated to protect your information and use it only for specified purposes.

Legal Requirements: We may disclose information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our students and staff
  • Investigate suspected fraud or violations of our terms of service

Business Transfers: In the unlikely event of a merger, acquisition, or sale of our business, personal information may be transferred as part of that transaction, subject to the same privacy protections.

Student Work and Projects

With appropriate permissions from parents/guardians:

  • Student projects may be displayed in our facility or on our website
  • Students may participate in coding competitions or showcases
  • Success stories may be shared for promotional purposes (with identifying information removed or permission obtained)

Children’s Privacy Protection

We take special precautions when handling information from children under 18:

Parental Consent

  • We obtain verifiable parental consent before collecting personal information from children under 18
  • Parents can review, modify, or delete their child’s information at any time
  • We do not require children to provide more information than necessary to participate in our programs

Limited Data Collection

For children under 18, we only collect information necessary for:

  • Program enrollment and participation
  • Progress tracking and assessment
  • Communication with parents/guardians
  • Safety and security purposes

Responsible Use

We do not use personal information from children for inappropriate marketing or advertising purposes, and we ensure all communications are educational and age-appropriate.

Data Security

We implement appropriate security measures to protect personal information:

Technical Safeguards

  • Secure encryption for data transmission and storage
  • Regular security assessments and updates
  • Secure payment processing systems
  • Access controls and authentication measures

Administrative Safeguards

  • Employee training on privacy and security
  • Limited access to personal information on a need-to-know basis
  • Regular review of privacy practices and policies
  • Incident response procedures for data breaches

Physical Safeguards

  • Secure facilities with controlled access
  • Proper disposal of physical documents containing personal information
  • Secure storage of electronic devices and backup media

Data Retention

We retain personal information only as long as necessary to:

  • Provide our educational services
  • Meet legal and regulatory requirements
  • Resolve disputes and enforce our agreements

Student Records: Educational records are typically retained for [X] years after program completion, or as required by applicable laws.

Payment Information: Billing and payment records are retained for [X] years for accounting and tax purposes.

Website Data: Analytics and usage data may be retained in aggregate form for business analysis purposes.

Your Rights and Choices

Access and Control

You have the right to:

  • Access and review personal information we have about you or your child
  • Request corrections to inaccurate information
  • Request deletion of personal information (subject to legal requirements)
  • Opt out of promotional communications
  • Withdraw consent for data processing (where applicable)

Communication Preferences

You can control communications by:

  • Updating your preferences in your account settings
  • Using unsubscribe links in marketing emails
  • Contacting us directly with your preferences

Account Deactivation

If you wish to deactivate your account:

  • Contact us to request account closure
  • We will deactivate your account and stop collecting new information
  • Some information may be retained as required by law or for legitimate business purposes

International Data Transfers

If we transfer personal information outside Nigeria, we ensure appropriate safeguards are in place to protect your information in accordance with the Nigeria Data Protection Regulation and other applicable privacy laws.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:

  • Post the updated policy on our website
  • Notify users of significant changes via email or website notice
  • Obtain additional consent if required by law

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Techwaves Learning Hub

For parents with questions about their child’s information or to exercise parental rights, please contact our Privacy Officer directly.

Nigerian Data Protection Rights

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

  • Access and obtain copies of your personal data
  • Request correction of inaccurate personal data
  • Request deletion of personal data (subject to legal requirements)
  • Object to processing of personal data
  • Request restriction of processing
  • Data portability (receive your data in a structured format)
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact our Privacy Officer using the information provided above.

Definitions

Personal Information: Information that identifies, relates to, describes, or could reasonably be linked with a particular individual.

Child/Children: Individuals under 18 years of age, with special protections for those under 13.

Parent/Guardian: A parent or legal guardian of a child under 18.

Services: All educational programs, website features, and related services provided by Techwaves Learning Hub.

This Privacy Policy is effective as of [Date] and applies to all information collected by Techwaves Learning Hub.